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Frequently Asked Questions

Conditioning Caps

Why do the flax seeds need to be flattened out?

In order for heat to distribute evenly through the cap, and to avoid damage to the cap, it is imperative that you even out the flaxseeds when microwaving. 

 

Can I put the cap in the washing machine?

No, the cap should only be spot cleaned by hand. When using your cap, a plastic cap should always be utilized when deep conditioning for upkeep of the conditioning cap. 

 

How do I clean my conditioning cap?

Clean your cap by spot cleaning areas of the cap that have residue. Using warm water and a hand towel, take the hand towel and wet the tip. Simply dab and wipe away residue. Apply small amounts of water as needed to remove the residue on your cap. 

 

How long does  the cap stay hot?

Your conditioning cap should remain hot for at least 10 to 20 minutes when microwaved properly. 

 

Do I have to use a plastic cap? 

Yes, we highly recommend using a plastic cap for upkeep of your cap and to enhance your deep conditioning experience. 

 

What is the purpose of the plastic cap?

The plastic cap separates the products in your hair from the conditioning cap to promote upkeep. Most importantly, the plastic cap captures the heat given off from the conditioning cap allowing maximum heat retention to your scalp and hair.

 

What sizes do you offer?

It's one size fits most. Our caps have been customized to fit most hair types and head sizes.

 

Is this safe on children?

Yes, with adult supervision. We recommend that you use the caps on children 7 years of age or older. Adults should microwave the caps and test the heat on themselves before applying on children.

 

*DISCLAIMER: Heart of Moisture LLC is not liable for any damage/harm done to the cap or to parties using the cap, when not utilized correctly. We highly recommend seeking professional advice as we are NOT medical professionals. Please consult your doctor if you have any particular medical conditions or ailments.  

 

Facial Steamer

How long should I use my facial steamer?

This varies based on skin type. The general recommendation is no more than 10 minutes at a time. 

 

Can I use essential oils in my steamer?

This is a personal preference and if included into your skin care routine, limit it to 1-3 drops

 

How do I clean my facial steamer and how often? 

Unplug the steamer, allow it to cool, then remove the neck of the devicePour out any excess water that may still be in the tankPlace the body of the device upside down on a napkin or towel overnight Put 1-3 drops of white vinegar and 1-3 drops of lemon into the cup provided with your device. Fill the rest with water and pour into machineAttach the neck, plug in machine and allow the machine to run until the smell dissipates  

 

How often can I steam my face?

This varies based on skin type. The general recommendation is once a week for no more than 10 minutes at a time. 

 

When should I steam face in my skin care routine?

This is a personal preference and varies based on skin type. Typically it is recommended that  you cleanse your skin of any makeup and dirt before steaming your face, wash your face and apply a moisturizer afterwards to seal in moisture. 

 

What are the benefits of steaming?

Promotes relaxationCleanses the pores of clogged, dead skinRemoves dirt build up in lower layer of the skin Loosen blackheads for easy removalHydrates skin to reduce wrinkles and improve skin elasticity Help unblock nasal passages Promotes blood circulation for tighter skin 

 

How far should the steamer be from my face?

This is a personal preference and varies on your sensitivity to heat. Generally, it is recommended that your face be 8 to 10 inches away from the device.

 

*DISCLAIMER: Heart of Moisture LLC is not liable for any damage/harm done on the device or to parties using the device. We highly recommend seeking professional advice as we are NOT medical professionals.